Secret to Happy Franchisees

Franchising is an elegant business model.

When it works well, the franchisor’s interests are aligned with the interests of the franchisee. If the franchisee makes money and is happy running their business, the franchise system thrives and everyone benefits.

When it doesn’t work well, the people who operate franchise companies and the people who own franchises lose sight of the core company mission and work at cross purposes.

In a recent webinar with Joe Mathews of the Franchise Performance Group, Shelly Sun, CEO of Brightstar Home Health Care, commented on one of the secrets to happy franchises she’s learned the hard way as her popular business has grown. It is a lesson all franchisors should listen to.

She learned that by doing franchisee satisfaction surveys every six months that her staff was often overlooking the top-performers and spending more time and resources helping new franchisees open and ramp up. As a franchisor myself, I know this is easy to do: top-performers have mastered the business model and are competent. Because of this, they are rarely ‘squeaky wheels’ and don’t often voice concerns when they arise. Like any bustling business, a franchisor has many people to answer to and new franchisees have lots of questions and need more help than top performers so it is easy to lose sight of them.

Nobody wakes up in the morning and wants to be below average. We all wake up and want to be a top performer! That’s the entrepreneurial nature of franchising – it attracts competitive and driven people.

At Showhomes Home Staging, we strive to pay attention to both new franchisees and our Top Performers. We know that our Top Performers are the real backbone of our business and we know that anyone who wants to open one of our franchises will want to talk to top performers. It is crucial that they are happy with their businesses. If they are, the franchise system will thrive and if not, it will diminish.

If you are thinking of opening a franchise, talk to both new franchisees and top performers. If you don’t know who is who, ask. When you talk to top-performers, ask if their needs are met. Does the company provide performance groups to help raise the bar? Do they get recognition when they succeed and does the franchisor get their feedback on a regular basis? Are they happy?

Find a company with truly happy top performers and you’ll find a healthy franchise system.

At Showhomes, we’re really proud of our franchisee satisfaction ratings. If you research opening a Showhomes home staging franchise, you’ll find satisfied franchise owners and in particular, happy top-performers.

Thomas Scott

VP Marketing and System Development

Showhomes Home Staging

www.showhomesfranchise.com

Home Staging Franchise Ranked 20th in the Franchise Industry

Showhomes’ Role in Helping Solve the Housing Crisis Garners Attention

NASHVILLE, TN–(Marketwire – March 16, 2010) –  Nashville-based Showhomes, a nationally franchised home staging company, continues to garner attention for its success in today’s tough real estate market. Redhotfranchises.com ranked the company 20th in its annual list of the Hot 100 Franchise Companies for 2010.

The ranking comes weeks after Franchise Business Review ranked Showhomes in its annual list of the top 50 franchise companies for 2010.

Redhotfranchises.com, a popular franchising website, picks its top 100 winners from 3,000 national franchise companies that represent dozens of business categories — from real estate to restaurants to home health care. Showhomes was the highest ranked real estate company in the list and one of only two that made the top 100.

“Our board of directors felt Showhomes was a standout because they are a real estate-based company thriving in this economy,” said Brian Quigley, VP of sales and marketing at RedHotFranchises.com. “The board considers several factors in choosing its top picks — management, franchisee satisfaction, franchise support, growth rate, financial stability and profitability.” RedHotFranchise.com is a leading online clearinghouse for entrepreneurs looking for expert information about the best franchises and business opportunities available.

“Showhomes offers its franchisees something rare in today’s economy: a business that has tremendous growth potential, a track record of positive results in all types of real estate markets and proven systems,” said Thomas Scott, Showhomes’ VP of Marketing. “In today’s market, we are rapidly growing because our home staging is helping a large number of Home Owners sell homes that would otherwise sit vacant.”

“Our ‘home staging with a twist’ approach offers professional home staging with live-in caretakers who keep homes in show condition,” Scott added. “Everybody wins — the Home Owner, the Realtor, the live-in caretaker and most importantly, our franchisee.”

About Showhomes
Showhomes is a home staging business with a twist: the company uses live-in caretakers to manage vacant homes while they are on the market for sale and offset a Home Owner’s expense to stage a home. The innovative marketing strategy has been producing results since 1986 and the company has helped over 25,000 Home Owners sell vacant houses valued at over $8 billion. For franchise opportunities and more information, please visit www.showhomesfranchise.com.

Park City Home Staging Company in the News

March 13th Marketplace: Parkites make home staging easy and affordable

Showhomes Park City says there’s no reason to leave a house vacant

by Andrew Kirk, Park City Record
http://www.parkrecord.com/ci_14665400

Clockwise from left: Drew Cain, Ryan Sapp, Angie Sapp and Katja Cain. Together they own and operate Showhomes Park City

Ryan Sapp is a developer and Realtor. His wife Angie is an interior designer. They’re painfully aware of how long some homes take to sell in the current market and how dangerous it is for a house to remain vacant during that time.

That’s why they and friends Drew and Katja Cain started Showhomes Park City. Showhomes is a national franchise that allows families with beautiful furnishings to live in vacant homes for sale. Statistically, the homes sell faster and for more because they’re furnished and feel full of life. They’re also safer while occupied and the family pays Showhomes a small monthly fee that offsets the home owners’ monthly cost to stage a home.

Showhomes makes money, homeowners and occupants save money and the house is much better for it.

“How many businesses can truly say that everyone wins?” said Drew Cain, who handles the marketing of the properties.

Home staging is nothing new. Many companies offer to make a house look more desirable for Realtor walk-throughs and open houses. But with Showhomes, it isn’t staged, it’s authentic and homey.

“Otherwise buyers don’t picture it as a home, but something they’re trying to get for as cheap as possible,” Drew said.

The people who live in the homes are “hired” as staging managers. They must have high-end furniture and décor, pass thorough background checks, be willing to have a house ready for viewing within 30 minutes and be ready to move out as soon as the home sells (although six months is average), explained Angie who uses her design skills to place the furnishings in the home.

“They’re trained to live in the home very gently,” added Katja, who oversees operations. “They’re paying 70 to 75 percent less it’s advantageous for someone looking for a place temporarily.”

It’s also ideal for someone thinking of buying a second home in Park City so they can give the community a try, she said.

Homeowners pay a set-up fee and then one-half of one percent of the sale price after closing. All together, the owner pays several thousand dollars, but the savings to them are so significant they’re actually making money in the deal, Drew explained.

Other staging companies charge for time; Showhomes charges the same whether the home sells in two months or two years. Drew’s photography and Internet marketing for the property are a $1,000 value alone, he said. Then there’s the security from break-ins and vandalism. The staging managers cover utilities, so owners aren’t paying for heating and air in an empty building. Also, homeowners insurance usually goes up often significantly when a house is vacant. There’s no need to contract with cleaning companies to ready the house for walk-throughs. A vacant home’s tax rate can go up as well, Drew explained.

In the 25 years the company has been in business, it has found homes sell for 10- to 20-percent more and 60 to 90 days faster.

“It’s kind of a no-brainer when they wrap their brain around it,” he added.

The Sapps and Cains are the only franchise-holders in Utah and can service homeowners in Wasatch, Summit and even some in Salt Lake County (east of I-15).

They’re a Realtor’s best friend, Angie said.

Here’s some of their recent work:

www.showhomesfranchise.com

Showhomes Featured on The Morning Blend

Showhomes franchise owner Donna Mulever was featured on The Morning Blend, a popular morning TV show in the Milwaukee market. Donna brought along Michael Samik, a happy home owner and builder who has used Showhomes to talk about his expereince:

What do you think?

www.showhomesfranchise.com

Vacant and Fully Staged Homes: which sells?

Showhomes is a national franchise and we train new Home Stagers often. One of my favorite parts of training is a field exercize that clearly demonstrates the difference in a vacant home for sale and a home that is both occupied and fully staged. Our company’s success is based on the premise that vacant homes are much harder to sell, take much longer to sell and sell for far less money.

For this exercise, we used two homes for sale in a suburb north of Nashville. Both homes are in the same neighborhood, are priced the same and have been on the market for the same amount of time. We carried a group of people through both houses and recorded their feedback from both homes:

House #1: vacant house:

DSC_0177

DSC_0184

Here is the positive and negative feedback from 5 people who visited this home:

Negative Feedback Positive Feedback
weeds in planter Lot of space
dark – lighting Master bath big
temp cold, uncomfortable Well maintained
No color Tray ceilings nice
Inconsistent shine of wood floor Bonus room nice and private
Sink dirty Like high finish in garage
no fridge like recessed stair lights
portable chairs Good windows and lighting fixtures
empty mantle Solid house
Tub dirty Good looking house
shower missing enclosure high ceilings nice
house seemed not finished wood floor nice
Misc parts on counters
Carpet dirty. Dusty
windows have dead bugs
dirty windows
Toilets not clean
Large empty loft room
No place to sit
No window coverings – no privacy
Too close to neighbors
Front yard not kept
Lot of leaves
no curtains – feels colder
To big – get lost
Unfinished room at top of stairs
Hard to visualize space
smells like paint
Paint peeling on back door jamb
spiderwebs creepy
scrap of carpet for welcome mat
Storage by fridge left over
Cold and dark
Echo on floor
Echo on marble made subfloor seem hollow or poorly built
Granite didn’t match house – colors don’t match
dead leaves in front
dust bunnies on floor
low outlets framed awkward – looked like substandard building
dead grass
wood floor to marble floor uneven
House empty
Master tub too small
shower odd
scratched wood floor in study
lights out
living room and kitchen eating area small
Pink tint odd


Here is the home staged by Showhomes with a live-in Home Stager:

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Here is the positive and negative feedback from the same people:

Negative Feedback Positive Feedback
too many personal photos wel lit
clean
homey feel – warm
comfortable
very nice colors – eye catchy
great furniture
felt luxirous
upstairs bedroom nice as master
big house – good space
felt more usable, easier to live in
music and fans
full of life
really liked it – cozy
very welcoming
music makes great impression
sitting area in master great
very funstional house
great floorplan
keeping room – great space
extra family room – bonuns room huge
nice playroom
smells nice
closets really nice
garage not cluttered
food in fridge
nice and clean home
curb appeal great
wreath on door
seems like a model
felt like a perfect model home
linens like a spa
patio nice
staging really great
master bedroom awesome
music really helpful
clean garage
warm and very clean
woman’s touch
holiday decorations tasteful
feels like a great family house
live plants look great

Look at them side by side and it’s obvious which home is going to sell faster!

In a pricing survey, all 5 said they preferred the staged home and if they were to put in an offer would start at 5-10% below list price and would all go up to list price to get the home. Several stated they would ‘be embarrassed to low-ball the owner since the home was so well cared for.”

The vacant home, on the other hand, did poorly on the pricing survey. Even though the homes were comparable in most ways, the viewers said they would submit a low-ball offer starting at 70% of the list price and would only go up to 75%.

What do you think?

Thomas Scott

Thinking about starting a home staging business? It is a great time and we’re expanding:

www.showhomesfranchise.com



Six Reasons Why the Housing Market Peaks Can Not Return

John Mulkey, Author and Owner of www.thehousingguru.com, wrote this blog post recently about the direction the housing market is heading. John is a fair and balanced industry expert and he’s spot on with his perception of the market. John, having been a home builder, flipper and all-things-real estate expert for more than 40 years, understands that we all need a dose of reality: as much as we want to see recovery, there are some major and fundamental issues that will take a long time to work through. This is good news for Showhomes and a great reason to open a home staging franchise given the ongoingdemand for staging services. John is a home staging fan and believes now more than ever high quality home staging is needed to sell off vacant homes. Take a look at his post and let us know what you think:

Six Reasons Why the Housing Market Peaks Can Not Return

Down Housing MarketRecent conflicting reports about the housing market and whether or not it is truly in recovery have left consumers as well as those in the real estate business more than a bit confused; those whose business plan is dependent upon a full or quick recovery should proceed with caution. I believe the housing market is far from recovered, and, in fact, will not return to the levels of the past decade for many years—if ever. I see six reasons why the housing market peaks can not return, that it will never regain its past “glory days.”

● Robust home sales are dependent upon consumer confidence in the economy. Consumers must feel that both their personal economy as well as that of the nation is on sound footing before committing to such a major, long-term purchase, especially on the heels of the longest recession in more than half a century. Thus far, consumers are far from confident.

● A vigorous recovery of the housing market cannot occur as long as we have unusually high unemployment. While there is much disagreement on when and how our recovery will occur, the financial experts all agree that unemployment will remain at higher than normal levels for several years, and some projections do not indicate a recovery to “full” employment for as much as ten years. With at least 20 million unemployed or underemployed, and with awareness that many of the jobs lost will never return, a high rate of joblessness could possibly become the norm.

● The dramatic loss of home equity will significantly limit the pool of available move-up buyers. In the past, move-up buyers used the equity from their former home to help them purchase a larger/more expensive one; however, declining home values with the associated loss of trillions in equity means fewer sellers will have the resources to purchase another home.

● A continued high rate of foreclosures will depress both the housing market and the hopes of many potential buyers. The millions who have experienced foreclosure will be automatically ousted from the buying pool. For some, several years of damage to their credit rating will be the defining factor; and others will become permanent renters, avoiding the potential for further pain and the trauma associated with foreclosure.

● A slow increase in mortgage rates will reduce the number of qualified buyers. As we experience the higher mortgage payments associated with rising interest rates, many will fail to qualify for loans on the homes of their choice. Others, having been “spoiled” by the low rates of the past decade, will stay out of the market hoping for a return to those rates.

● Tighter lending restrictions will also result in fewer buyers qualifying for home loans. And the restrictions, combined with the declines in credit scores experienced by millions of consumers will only further reduce the number of buyers.

Additionally, there are other factors such as: high levels of consumer debt, changing demographics, and a diminishing of the appeal of home ownership as a result of experiences during the current recession, will only serve to dramatically alter the housing market for the foreseeable future. While there will always be a group committed to home ownership and will always be homes available for them to purchase, an expectation that the housing market will soon recoup its losses and regain its momentum, for me, seems extremely unlikely.

The Housing Guru: The one source for all your housing questions

Thomas Scott, Showhomes

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Showhomes Success in Orange County

Beth George, franchise owner of Showhomes Orange County and LA and who traveled with me to the Real Estate Staging Association national meeting in Las Vegas, emailed me these photos of a $3.9 million home she staged and helped sell recently in Orange County, CA:

She did an excellent job and  kudos to the live in Home Manager who brought this furniture with them when they relocated from Phoenix for a new executive job in LA. Beth was more than happy to find an empty vacant home that matched their furniture and we’re pleased it helped the home sell. Everyone wins!

We keep seeing homes like this one sell when nothing else does. Whole house staging with live in caretakers like this one are moving because they are the homes that buyers remember. Although they are expertly staged, they don’t look like it and buyers get really hooked emotionally.

Thomas Scott

Showhomes

We’re recruiting: www.showhomesfranchise.com

Showhomes Ranked in Top 10 for Franchisee Satisfaction

Nashville Based Showhomes Bucks National Trend and Scores Higher

2009 was a bleak year for business.

Franchised businesses, which typically outperform independent small businesses, were not immune to the downward pressure. The Franchise Business Review, which surveys individual franchise owners in franchise systems all over the country, reported that overall satisfaction scores dropped from the previous year.

One company, Nashville based home staging franchisor Showhomes, bucked the downward trend and posted sizable gains in the 2010 report. The company moved up from the #13 to the #6 spot in the exclusive Franchise Top 50 ranking and ranked #3 in the real estate franchise category. Showhomes placed behind real estate category leader Sotheby’s and ahead of Coldwell Banker for the second year in a row.

Kyle Stites, FBR marketing manager, said many of the 500 franchises surveyed are struggling in the down economy. “This is an outstanding showing for Showhomes,” Stites said. “They’ve earned some bragging rights.”
Showhomes is positioned to do well, if the company continues to respond to franchisees and embrace changes that affect their industry, Stites said. Of the 500 franchise companies surveyed, only 133 made FBR’s list of winners and only a handful placed as high as Showhomes.
Stites sees a pattern among franchises on the rise. “The best franchises communicate well,” she said. “They beat the competition by reaching out to franchisees, and by continually striving to get better through innovation. They are honest with themselves and embrace anything they can to continue to get better.”

Franchise Business Review, a New Hampshire-based franchise market research firm, is the only organization that publishes a rankings based on overall satisfaction of franchise owners.

“We’re extremely proud of Showhomes rankings, especially since Franchise Business Review has such a strong emphasis on the franchisee,” said Bert Lyles, CEO of Showhomes. “We believe owner satisfaction is critical to the success of Showhomes. We listen to our franchisees: if something needs to be improved, the franchisee will tell you. Our job is to listen. If they rank us highly, then we must be doing something right.”

Mpls St Paul Magazine: Marketing the Million Dollar Home

Showhomes Minneapolis franchise owner Cindy Montgomery featured on the cover of MSPaul Magazine

Showhomes franchise owner Cindy Montgomery featured on the cover of Mpls St. Paul Magazine

It takes a specialist to sell million dollar homes and Showhomes’ Cindy Montgomery, owner of Showhomes Minneapolis and the 2009 Franchise of the Year, was recently featured on the cover of MSPaul Magazine for her excellence in her market. Here’s a portion of the article:

“Affluent home buyers make up a small, yet influential piece of the private real estate market. In their search for luxury, they can be finicky and demanding. As builders conceptualize homes for this crowd, they are challenged to create fashion statements that showcase the latest and greatest in architectural design, technology, and luxury amenities. For Realtors, supply and demand makes for tricky terrain in the re-sell market for luxury homes. “The bottom line is there are a fewer number of buyers to look at the homes in this price range, a larger number of competing properties, that can lead to an extended marketing time,” explains John Everett, a realtor with Edina Realty Home Services. “There’s therefore less margin for error. If you misjudge the market, there are fewer chances to get it right the first time around, and you may not get these buyers back.”

AZ Republic: Sellers turn to live-in home stagers

Sellers turn to live-in home stagers

by Kara G. Morrison – December. 7, 2009
The Arizona Republic

Last year, when Jim Guido needed to downsize and sell his home, his biggest concern was keeping his children in the same school.

That’s when he stumbled across an ad that looked like a mistake: $1,200 per month for a 2,800-square-foot house with a private pool in a gated Cave Creek community.

“It was really a godsend for me,” said Guido. “The house was perfect for us. It fit all our needs.” Not only was the rent price correct, Guido said pool care and yard care were included. Their duty as “home tenders” was merely to furnish the home nicely and keep it spotless for Realtors to show on a moment’s notice.

Home Managers Jeff and Paige Wren

Home Managers Jeff and Paige Hren

Seven months later, the home is under contract at a price that pleased its sellers.

“I think it worked out for both of us,” Guido said. “The buyers kept saying how much they liked our furnishings.”

In this down housing market, companies are matching sellers with live-in home stagers in a bid to give them an edge. Locally, Showhomes trains home “managers” or “tenders” who are technically independent contractors. They pay a fraction of typical rent, utilities and renter’s and keep the home looking like a model one for buyers.

On the downside, they also have to move – sometimes quickly – when a property sells.

“We say it’s a great lifestyle for someone who can live an organized life,” said Dana Reynolds, who along with Kathy Haase is a local Showhomes franchise owner. “It’s kind of a hugely coveted group to be in.”

With a flood of unsold homes on the market, Showhomes works with homeowners, Realtors, banks and builders. Their clients get a nicely decorated home, lower because the home is occupied, and ultimately a chance to sell for more than the vacant home might fetch.

Haase and Reynolds, who specialize in $1 million to $5 million homes, said their program continues to grow, boosted by the number of vacant luxury There are more than 3,000 luxury homes for sale in Greater Phoenix that are listed for $1 million or more, said Mike Orr, founder of the real-estate research Web site cromfordreport.com.

Showhomes has more than three dozen active home managers and several bank-owned houses lined up to fill – in part to mitigate liability from unsupervised pools.

Showhomes, charges the owner a pre-negotiated fee at closing and keep the managers’ monthly fees in exchange for professionally staging the entire home. Owners like this arrangement because it saves them from making expensive monthly staging payments.

Greg Dols, assistant vice president for consumer lending at Gilbert-based Bank, is working with Showhomes to bring in more managers for its bank-owned luxury homes and to minimize their risk of vandalism.

“We’ve had one (vacant) home broken into five times,” said Dols, adding he thinks the Showhomes program ultimately makes the homes more desirable to buyers.

“I’ve gone into a lot of empty homes, and they just look cold and uninviting,” Dols said. “I believe when we do get a buyer for the (Showhomes-managed) home, it’s going to sell for more.”

Showhomes says it’s a huge savings over merely staging a home with furnishings. Haase said staging-only services for luxury homes can cost clients about $4,500 to $6,500 per month with a four-month minimum, without any of the added benefits of keeping a home occupied.

“If I have 10 homes available, I will get 100 calls a day,” she said. “We have to go through a lot of calls before we find the right person to live in these homes. We’ve never had to kick anyone out for not following the rules because we do so much up front.”

Reynolds said some of their home managers have been through a foreclosure or a divorce; others simply want a short-term obligation while they adjust to new surroundings.

The latter was the case for Paige and Jeff Hren, who split their time between Phoenix and California. Jeff, an executive chef, and Paige, an attorney, pay $1,800 per month to manage a 5,845-square-foot, $2.6 million home in north Scottsdale’s Mirabel Golf Club.

“We’re getting extremely spoiled,” Paige Hren said of the home’s luxury features, including the kitchen’s two slab-granite islands and Wolf ovens, a master suite with his-and-hers vanities, toilets and walk-in closets, plus automated glass pocket doors in the great room that open to a private pool and a view of the 11th fairway.

When they saw an advertisement about the home-manager program, the Hrens admit they were skeptical, thinking the deal was too good to be true. So far, she said the only real challenge has been the 10-day window to move in and furnish the home.

Haase, also a home manager, said most of her managers pay $1,500 to $3,500 per month plus utilities, which can average $400 to $600 per month for a large luxury home.

Both programs screen the prospective managers/tenders and their furnishings to make sure they’re compatible with the home’s style and scale. Showhomes does not accept pets and prohibits smoking inside the home. HomeTenders makes exceptions for some pets and prohibits smoking inside or in front of the home.

Scottsdale Realtor Karen Picarello said she is baffled that more sellers don’t utilize the service.

“It’s such a good deal,” she said. ” . . . If it (a home) doesn’t present well, it may still sell, but you’ll lose a lot of money.”

Brandon Norwood is another Valley resident who decided to downsize while maintaining a luxury lifestyle. He said he was paying about $8,000 per month to rent a 5-acre Troon North estate when he found out about Showhomes.

For the bargain price of about $3,700 per month including utilities, the 33-year-old sports agent opted to manage a new $3.8 million home in Paradise Valley.

“Who wouldn’t want to save $40,000 a year?” said Norwood, who relocated to Phoenix from Seattle, where he still owns a home. “It’s been great. We’re in a beautiful place, and business is going well.”

Norwood said so far being a home manager has been easy.

“You make the bed when you get up, tie the curtains back and spray the sink,” he said.

Showhomes pays for a manager’s move if the homes sell within 30 days; HomeTenders covers moves if the property sells within 60 days.

“I moved five times last year,” Haase said, adding that in today’s market, most of her home managers stay in their properties about six months.